Frequently Asked Questions

One Big Green provides professional plant asset and site inventory management software built specifically for interiorscapers, plant rental providers, and plant maintenance contractors. It replaces paper records and disconnected spreadsheets with a centralized, cloud-based plant inventory system. You can track every plant, container, and display across all client sites in real time, improving accuracy, accountability, and operational visibility across your entire service portfolio.

One Big Green’s mobile field inventory app allows technicians to view, log, and update plant and display data directly from the service site. Teams can record plant condition, replacements, notes, photos, and service activity on their mobile device, even offline. All updates automatically sync with the Back office, ensuring your office team always has a complete, real-time view of every plant asset and service site. This creates a true single source of truth for your plant inventory, service history, and operational records.

Yes. One Big Green includes AI-powered plant and planter identification that can build field inventories from photos in seconds. Simply take one photo of each plant display and import it. The AI automatically identifies plant species, counts units, recognizes planters, and captures key attributes such as size and characteristics. This dramatically reduces manual data entry, speeds up onboarding of new sites, and improves inventory accuracy. This is especially valuable when onboarding new clients, auditing existing sites, or digitizing inventories that were never properly documented.

Yes. One Big Green includes a built-in plant species database with over 8,000 commercially used interior and exterior plant types. The system supports botanical names, common names, and synonyms, ensuring consistency across your organization. You can also create custom plant categories, nicknames, and group types such as “succulent mix,” “seasonal rotation,” or “bromeliad mix.” This allows your team to use familiar terminology while maintaining standardized, structured plant asset records.

One Big Green includes built-in plant warranty and replacement tracking designed for plant service operations. You can track warranty periods, identify eligible replacements, and maintain complete replacement history for every plant display. Replacement records include dates, photos, and service details, helping you avoid missed warranty claims, protect revenue, and maintain accurate lifecycle records for every plant asset.

Yes. Each plant display and service site supports title photos and ongoing photo documentation. Technicians can upload photos during service visits, replacements, inspections, or issue reporting. Photos provide visual documentation of plant condition, installation quality, and service outcomes. This improves internal communication, supports training, simplifies client reporting, and creates a complete visual history of each plant asset. Photos also power AI-based plant identification and automated inventory creation.

One Big Green automatically logs every service visit, treatment, replacement, inspection, and update. Each plant display and service site has a complete, chronological service history. This allows managers and technicians to review past work, monitor plant performance, track recurring issues, and maintain full operational transparency. Service logs improve quality control, accountability, and long-term plant health management.

Yes. Each client location has its own service site dashboard that provides a complete operational overview. You can access site details, service instructions, visit schedules, field notes, replacements, issues, special assignments, and budget performance in one place. These dashboards act as operational command centers for each site, helping your team manage service delivery efficiently and maintain full visibility across your entire portfolio.

Yes. One Big Green supports bulk import of plant inventories, service sites, and asset data from spreadsheets. In addition, you can use AI-powered photo import to automatically build inventories. Simply upload photos of plant displays, and the system will identify plants, create structured inventory records, and assign shared attributes. This makes it easy to digitize inventories quickly, even when existing records are incomplete or outdated.

Yes. One Big Green includes role-based access control designed for field service operations. Office staff, managers, technicians, and subcontractors can be assigned different permission levels. This ensures sensitive business data remains secure while giving each team member access to the information they need to perform their role efficiently. This is especially valuable for companies working with subcontractors or multi-region service teams.