Using Offline Mode in the One Big Green App
Offline Mode is designed to help you stay productive and protect your work, even when your mobile signal isn’t reliable. Whether you're starting your day in an underground parking garage or working in a rural area, the app will now support you through spotty or non-existent connections.
This article walks you through how Offline Mode works, where to find it in the app, and what to keep in mind while using it.
📲 What Is Offline Mode?
Offline Mode allows the app to continue functioning when your device temporarily loses its internet connection.
While some features will still be limited, you’ll be able to:
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Access your visit schedule and job details
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View display information
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Log service activities
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Submit notes or requests
The most critical changes or updates you make while offline are safely stored in your device’s local cache and will be synced automatically once your connection is restored.
🗓️ Offline Data: What’s Available Without Signal
When you’re connected to the internet, the app automatically downloads data for the next two dates when you have scheduled visits.
This includes:
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Your visit schedule
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Service site information
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Display and extras data
You can check what days are currently saved for offline access by going to the Offline Data section in the main menu.
✅ Tip: We recommend opening the app at the start of each day while connected to a strong signal, just to be sure your schedule is up to date.
📝 Saved Actions: Keeping Track of Your Work
While you’re working offline, the app will save the most critical actions you take into the Saved Actions section.
This includes:
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All your timestamps:
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Starting and finishing the working day
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Starting and finishing the visits
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Breaks and commute
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All your geofencing marks
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Your service reports and the notes you make
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Your newly submitted replacement requests
These actions are stored on your device and automatically sent to the Back Office once you’re back online. Once uploaded, the Saved Actions list will clear itself.
⚠️ Important Notes About Offline Mode
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Offline Mode is a safety net, not a full replacement of the app's full cloud-based functionality. Some features, such as uploading display photos or accessing full site history, will not work without a connection.
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Frequent switching between weak online and offline states can be less reliable than fully working offline. If your connection is unstable, it may be better to turn mobile data off temporarily and let the app collect everything offline until you're back in a stable zone.
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To save phone storage, downloaded data is cleared regularly, so check your Offline Data if you’re planning to work in a low-signal location.
🔄 Summary: How It All Works
Action
App opens with a signal
You lose connection
You log visits and notes
Connection is restored
Offline Data clean-up
What happens
The app downloads your next 2 days of data
Offline Mode activates; limited functionality but critical tools remain available
They are saved locally in "Saved Actions"
All saved actions are automatically uploaded; data syncs with the Back Office
App periodically clears cached data to free up space
💬 Still Have Questions?
If you have any trouble using Offline Mode, or notice anything unusual while working offline, please reach out to our Support team.
And if you're ever unsure whether an action has synced, you can always check the Saved Actions section or your Timesheets and Visit reports in the Back office once back online.
We’re excited to roll this out and make your daily work smoother and more reliable - no matter where you are.
Have questions or need assistance with anything?
Please don't hesitate to reach out to us on support@onebiggreen.com
We're always happy to help!
