Currently inside the One Big Green software:
Customers and service sites
Access key information like customer address, assigned technician, parking, site access, and water source with ease, whether entered manually or imported via spreadsheets.
Plant displays and details
Plant displays can be organized by service site, floor, zone, and room. Each display includes all information on the installed product, such as the plant species, planter details, location, quality, substrate, top dressing, size, and more.
Plant history
The system automatically creates and maintains complete plant maintenance records, including watering, fertilizing, pruning, pest prevention measures, notes, and photos, every time plant details are updated.
Mobile app for technicians
There is a mobile app designed for plant technicians that is easy to use, requiring minimal training and allowing for easy onboarding on both iOS and Android.
Plant replacement management
Eliminate the hassle of maintaining paper records. With the help of an app, technicians can effortlessly request a plant replacement. The back office takes care of the rest, including pickup and handling. Additionally, all replacement costs can be monitored easily, providing you with a comprehensive budget overview.
Service round reporting
Your technicians can mark the activities they perform during each service. This allows the back office of your company to keep track of what was done (and not done). This is especially useful during personnel rotation or holiday periods when there's a lot of swapping of staff.
Quality Control
This feature provides a quality rating for each plant, giving you an idea of which sites need attention and what type of training would be beneficial for each technician's performance. Service coordinators and quality control specialists can also greatly benefit from this feature.
Cost tracking
It's important to track the time spent and the replacement cost per service site. This will help you manage your margins over the time of your maintenance contract, or even provide you with tips for adjusting your pricing.
QR codes for plant displays
If you want, you can use stickers with QR codes and numerical codes to distinguish your plant displays. By scanning the QR code, your technician can instantly access all the necessary information about the associated plant without having to go through the list manually.
On another note, there are a number of new features that will be released soon:
Time tracking
Your technician can record the time they spend at each service site, including the travel time. This will help you to manage the actual time spent on each site and stay within the estimated budget.
You can also log work shifts through the mobile app, which will generate automated reports of the worked hours.
Visit planning and routing
To manage your technicians' workload efficiently, you can schedule your service jobs along with their travel times. All you have to do is enter the location of each site, estimated time required at each site and the frequency of visits. With this information, you can get a perfectly optimized route that ensures your technicians make the most of their time.
Jobs to be done
Technicians use their mobile app to access a list of service jobs, which includes reminders of plants they missed in their previous visit and specific service requests from customers.
​User management and user roles
With this module, you can assign specific roles to each user of your company based on their tasks and responsibilities. Additionally, you can define the permissions and visibility associated with each role to ensure that users have access only to the resources and information they need to perform their jobs effectively.
Management dashboards
Visual dashboards are a great tool to quickly get an overview of your service portfolio, operational processes, and service sites. They can help you identify any problematic areas, make necessary adjustments, and ultimately increase your service margins. With their help, you can easily monitor the performance of your services and make data-driven decisions.
Integrations with other software systems
We offer the possibility of integrating with your current systems on a case-by-case basis. This would prevent the need for duplicate data entry. The integration process is customized to meet the specific needs of each customer, and the timeline depends on the scope of the requirements.
