Support & Assistance
With One Big Green, you’ll never be left waiting for answers. Whether you need a quick tip, detailed troubleshooting, or guidance on best practices, help is always just a click away.
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We combine the power of AI with real human expertise to make sure your needs are addressed fast, accurately, and with care.
Our goal is simple: to make support feel effortless while continuously improving how we serve you.
AI-Powered 24/7 Assistance
When you start with One Big Green, you will meet Leaflet, our friendly in-app virtual assistant.
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Available day and night, Leaflet is built right into One Big Green, ready to help you navigate features, solve issues, and find instant answers without ever leaving your workflow. He speaks over 80 languages, so you can get support in the one that feels most natural.
Whether you’re adjusting a schedule before sunrise or checking a report after hours, Leaflet is there to assist, directly from your Back Office or Mobile App.
And if your question requires a human touch, Leaflet will seamlessly connect you to our human support team with a single click.
​​Human Tech Support Team
Sometimes, you need more than a quick answer.
Sometimes, you need a partner.
Our dedicated technical support team is here to help with everything from data imports and integrations to complex account configurations. All support tickets are reviewed and responded to, ultimately within 24 hours, by real people who know the platform inside out.
But we don’t just fix - we learn.
Every question, request, or issue helps us make One Big Green smarter. We analyze support trends to create new Knowledge Base videos, write clearer help articles, and even identify opportunities for new features that make your experience smoother and more intuitive.
This means every time you reach out, you’re not just getting assistance - you’re helping shape the future of One Big Green.
Get the Help You Need. Anytime.
Whether it’s Leaflet for instant answers or our tech team for deeper assistance, support is always within reach.
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No extra fees, no delays, no frustration. Just a growing ecosystem built around helping your business thrive.